Shipping policy

Thank you for shopping with Lailaa’s Closet.

Processing Times

All orders are processed and despatched within 2–3 working days (Monday–Friday, excluding bank holidays).

Orders placed on weekends or bank holidays will be processed on the next working day.

During busy periods, processing times may be slightly extended. If there are any significant delays, we will contact you via email.

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Delivery Methods

We use trusted UK courier services including:

• Evri

• Royal Mail

The delivery service used will depend on parcel size, weight, and destination.

Once your order has been despatched, you will receive confirmation and tracking details (where applicable).

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Delivery Times

Estimated delivery times after despatch:

• Standard UK Delivery: 2–5 working days

Please note delivery times are estimates and may vary during peak seasons or due to circumstances beyond our control.

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Shipping Costs

Customers are responsible for postage and packaging costs, unless a promotional free shipping offer is active.

Shipping costs are calculated and displayed at checkout before payment is completed.

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Incorrect Addresses

Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If a parcel is returned to us due to an incorrect address or failed delivery attempts, additional postage fees may apply for re-delivery.

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Lost or Delayed Parcels

Once your order has been handed to Evri or Royal Mail, it is under the responsibility of the courier. However, if you experience any issues, please contact us and we will assist in resolving the matter.